Express post min requirement (2 day only) if not Priority must be selected ( 2 or 1 day)
you will always inform if 3 day express is covered as a lot can survive this during warm months.
you have 2 hours (after the tracking time stamp that it was received by you) to notify me via email with pictures of the packaging, spider and container it came in.
We reserve the right to ask you to ship the dead specimen back to us, at your expense.
If you are not home or have not made arrangement for some to be home to receive your package, you wave the replacement policy.
Please unpack asap, if it is not unpacked with in 1 hour of receiving it, you also wave the policy.
We will replace, when we can the dead item MINUS the shipping cost. This will need to be covered by you.
When a replacement cannot be met a credit for the amount spent (minus shipping) can be applied to another species or it will be refunded.
We are not responsible if the carrier loose your parcel
We are not responsible if the carrier delivery your parcel to the wrong address ( if correct address is on the package)