Terms of Service
- Animals are shipped from
- Prices and availability are
subject to change without notice.
- All prices are in Canadian
- Sales taxes NOT included.
All GST, HST and/or PST required by the buyer’s province will apply.
- All specimens are unsexed
unless otherwise noted.
- All payments must be made
prior to shipment.
- Animals are sold on a
“first-come, first-served” basis, meaning that the client from whom we
receive payment from first will have priority for the specimen(s) we have
- Shipping fees vary depending
on locations, please inquire; Accessories will be shipped via regular
- For shipping, we must be
provided with a complete and correct address, including all apartment
numbers, buzzer numbers or gate codes, street numbers and names, and
postal codes. If we are shipping to a business address, we must be
provided with the business name to include on the address label.
- PIPEDA regulations state
that a courier may not deliver a package to an incomplete on the incorrect
address. For deliveries to apartment buildings or condos, if the courier
has not been given the appropriate buzzer or gate code to enter the
building, then they will not deliver the box. In addition, the couriers
will not call phone numbers listed on the box if they cannot enter the
building for any reason or if entry codes are not provided / not working.
- In the event, we are
provided with a shipping address that is incomplete or incorrect and the
box is undeliverable, the purchaser will be held responsible for any loses
(including animals and courier charges), the Live Arrival guarantee will
be void, and no refunds or replacements will be issued.
- Payment accepted by money
orders, email money transfers from most major banks, PayPal, VISA, MasterCard,
and American Express credit cards. We may also accept personal cheques,
but the funds must clear before any orders will be shipped.
- LIVE ARRIVAL POLICY: Live
arrival is guaranteed ONLY with use of next day service (or two-day
service if next day service is not available) via FedEx Express or airline
live animal cargo (West Jet, Air Canada). If the purchaser insists on the
use of a shipping method other than the next day, or a service that we
cannot personally guarantee to be delivered within two days, then there is
no live arrival guarantee. Someone must be present at the delivery address
to sign for and accept the delivery of the box in order for the live
arrival guarantee to apply. During winter shipping months the purchase of
an insulated box and heat pack is required for a live arrival guarantee.
In the event of DOAs (dead on arrival) when live arrival has been
guaranteed, the animals will be replaced or refunded (only if no
replacements are available), but shipping fees must be paid again and are
not refundable, except in cases where we are issued a refund by the
shipping company in compensation for a failure of services guaranteed.
Proof of the animal’s death (either a photograph or the return of the dead
specimen) is also required. In the event we are provided with an
incomplete or incorrect address and the box is undeliverable, or if the
receiver changes the delivery address after the box has been shipped, then
the Live Arrival Guarantee is void, no refunds or replacements will be
issued, and the purchaser will be responsible for any additional shipping
fees for the return of the box to us. We must be notified of any DOAs
within 24 hours of the delivery of the animals, or the live arrival
guarantee will be void.
- All Pre-orders require a 50
percent deposit to which is non-refundable.
- If there is a price error or
zero dollar value this is a programming error and you will be sent to
actual cost. We try our best but at time we are not accountable for
programming errors that can occur.
- Three Day Guarantee: The
lives and health of the animals, shipped or purchased in person, are
guaranteed for 7 days after they have reached the hands of the purchaser.
If any health problems are observed within the three-day period, we must
be notified immediately when the problem is observed. After that time, no
refunds or replacements will be issued, as the life and health of the
specimens are then the responsibility of the purchaser. In the event of an
animal’s death in the 3-day period of guarantee, the animals will be
replaced or credited (only if no replacements are available), but shipping
fees must be paid again and are not refundable. Deaths due to accidents,
neglect, improper care, or irresponsibility on the part of the new owner
are not covered. Deaths that result from animals being housed communally
are not covered. Proof of the animal’s death (either a photograph or the
return of the dead specimen) is also required. We must be notified of any
deaths within 24 hours of the death of the animal(s), or the 3-day guarantee
will be void.
- Requests for animals to be
reserved are handled on a case by case basis, and we reserve the right to
refuse to place animals on the reserve. Animals may be placed on hold for
up to two weeks without a deposit. Animals may be placed on reserve for up
to 6 weeks with a deposit (amount of deposit depends on the species).
- We reserve the right not to
sell to any person if we have reason to suspect the animals will be cared
for in an irresponsible or unsafe manner.
- Trades: We are open to trades,
please contact us with offers. Please note that we must receive the
animals offered to us in trade, alive and in a healthy condition, before
we ship our end of the trade, no exceptions.
- Shipping worldwide available
for legitimate international importers; International orders are shipped
via air cargo only.
- NO ANIMALS WITH POTENT VENOM
WILL BE SOLD TO CUSTOMERS UNDER 18 YEARS OF AGE. For the purchase of
animals with potent venom, we need to be provided proof (at least 2 items)
that the purchaser is at least 18 years of age. A photo ID (ex: driver’s
license) that shows the date of birth and address should be one. The other
can be a number of items, such as a credit card or utility bill sent to
the purchaser’s address. If proof of age cannot be provided, we will not
sell these animals. We reserve the right to not sell these animals if we
have any reason to believe that 1.) the items showing proof of age are not
legitimate (forged or stolen) 2.) the animals will be under the care of a
minor, or 3.) the purchaser will not care for these animals in a
responsible, safe manner.
- A $20.00 cancelation fee will
be charged for order cancelled for any reason after it is placed to cover
any administration fees. If PayPal was used, we will also deduct the fee
that was charged by them for the transaction. It can take up to 10 days to process a refund.
- Customers under the age of
18 may make purchases with the permission of a parent or legal guardian,
as long as the animals do not have potent venom.
- Please be aware of any
bylaws in your area which may restrict the ownership of certain types of
animals. We at Tangled In Webs cannot keep up with bylaws outside of our
own city, so it is the purchaser’s responsibility to know the laws in his
or her area and to abide by them.
- Privacy- Please note that we
do not disclose phone numbers, email addresses, home or work addresses, or
other private information of our clients.
- Due to an ongoing issue of
some clients reserving animals for expos but not picking them up, we now
require all expo reservations to be pre-paid in full.
- All sales are final.